Frequently Asked Questions

Head to the okji Login page and look for the registration option. You'll need to provide a valid email address, choose a secure password, and agree to the Terms & Conditions. Before your first withdrawal, you'll also need to complete identity verification (KYC) by submitting a government-issued ID. The whole process usually takes just a few minutes. Remember: you must be 21 years or older to register on okji.

The minimum age is 21 years old, in line with Philippine law and PAGCOR regulations. okji enforces strict age verification during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned to the verified payment source. There are no exceptions to this rule.

No. Each player is allowed only one okji account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the okji Login page rather than creating a new account.

On the okji Login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive. For security, reset links expire after 30 minutes. If you're still having trouble, contact our 24/7 live chat support.

okji accepts the following Philippine government-issued IDs for KYC:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months).

okji supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (PHP). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and okji does not accept cryptocurrency of any kind.

The minimum deposit on okji is ₱100 for e-wallet methods (GCash, Maya). Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit by default, though you can set your own deposit cap through the Responsible Gaming tools in your account settings.

GCash and Maya deposits are typically credited to your okji account instantly or within a few minutes. Bank transfers may take up to 1 business day depending on your bank's processing schedule. If your deposit hasn't reflected after 24 hours, contact our support team with your transaction reference number.

Processing times depend on your chosen withdrawal method:

• GCash / Maya: 1–3 hours after approval
• Bank Transfer: 1–3 business days
• Debit Card: 3–5 business days

All withdrawals require a completed KYC verification. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Yes. The minimum withdrawal amount on okji is ₱500. This applies to all withdrawal methods. There is no processing fee charged by okji for standard withdrawals, though your bank or e-wallet provider may apply their own transfer fees. Always check with your payment provider for any applicable charges.

Common reasons for a delayed withdrawal include:

• KYC verification has not been completed or documents are still under review;
• The withdrawal amount exceeds your daily or weekly limit;
• Your account has an active bonus with unmet wagering requirements;
• A security review has been triggered on your account;
• Bank processing delays on weekends or public holidays.

If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat with your transaction ID.

okji offers a wide selection of online casino games tailored for Filipino players, including:

• Slots — classic and video slots with various themes and jackpot sizes;
• Bingo — fast-paced online bingo rooms with real-time draws;
• Super Fruit Machine — a fan-favourite fruit-themed arcade game;
• Fishing Yi Lu Fa — an immersive fishing-style arcade game with multiplier prizes;
• Live Casino — baccarat, roulette, blackjack, and more with live dealers.

New games are added regularly, so check the okji Casino page for the latest additions.

Yes. All games on okji use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes on every spin, hand, or draw. Live casino games are streamed in real time from professional studios with trained dealers, adding an extra layer of transparency. okji operates under PAGCOR's regulatory framework, which includes requirements for game fairness and integrity.

Absolutely. okji is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply visit okji through your mobile browser and log in via the okji Login page for the full experience.

okji regularly offers welcome bonuses for new players, which may include a deposit match bonus, free spins on selected slots, or a combination of both. Bonus terms — including minimum deposit, wagering requirements, and eligible games — are clearly stated on the promotions page. Always read the full bonus terms before opting in. Bonuses are subject to change and availability.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. Your account dashboard shows your current wagering progress in real time. If you prefer not to accept a bonus, you can opt out before making your deposit — contact support if you need assistance declining a bonus offer.

Yes. okji operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gambling in the Philippines. All player data is protected using industry-standard SSL encryption. Financial transactions are processed through regulated payment channels. Your personal and financial information is never sold to third parties.

okji takes data privacy seriously and complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is stored on secure, encrypted servers. We collect only the information necessary to operate your account and comply with regulatory requirements. You can review our full data handling practices in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data at any time.

If you suspect your okji account has been accessed without your permission, take these steps immediately:

• Change your password via the okji Login page;
• Contact our 24/7 live chat support to flag the issue and temporarily freeze your account;
• Review your recent transaction history for any unauthorised activity;
• Change the password on the email address linked to your okji account.

Never share your login credentials with anyone. okji staff will never ask for your password.

okji provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit;
• Session Time Limits — cap how long you can play in a single session;
• Reality Checks — periodic reminders showing your session duration and total wagers;
• Cooling-Off Period — take a short break of 24 hours, 7 days, or 30 days;
• Self-Exclusion — suspend your account for 3 months, 6 months, 1 year, or permanently.

Visit our Responsible Gaming page for full details on each tool.

To activate self-exclusion, log in to your okji account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period: 3 months, 6 months, 1 year, or permanent. Once activated, you will not be able to log in or place bets during the exclusion period, and all marketing communications will stop immediately. Permanent self-exclusion cannot be reversed. If you cannot log in and need urgent help, contact our support team via live chat.

If you or someone you know is struggling with problem gambling, help is available. You can reach out to okji's support team at any time via live chat to activate self-exclusion or discuss your options. For professional counselling, the National Center for Mental Health (NCMH) in Mandaluyong City provides mental health support services across the Philippines. PAGCOR also maintains responsible gaming resources for players. Remember: Gambling is addictive. Know when to stop.